1. About Refund
Regular Orders
1. Cancellation requests within 8 hours are entitled to a full refund.
2. Cancellation requests after 8 hours, please be sure to contact with online customer service. If the product has been produced or shipped, the refund is subject to production and transportation fees. If the product has not been produced or shipped, you are entitled to a full refund.
*If you receive the product and find quality problems or damage caused by shipping etc., you may the apply for cashback compensation or a full refund and return, depending on the severity of the problem.
Customized Orders
All dolls that are re-modeled and customized according to customer requirements are non-cancellable. Note: It is assumed that all custom creation requests are for dolls that represent women of adult legal age. Any request or implication of creating a doll that appears younger than the legal age will not be fulfilled.
2. About Return
We accept return of products. Customers have the right to apply for a return within 7 days after delivery the product.
Requirements for obtaining a return: Your item must be unused and in the same condition as when you received it, in the original packaging, and the customer is responsible for any costs incurred in returning the item. We will provide the customer with the shipping address, and you need to send the doll to the correct address.
