Term Conditions

WLOVEDOLLS – Terms and Conditions

1. Product Information

1.1 We make every effort to ensure that product descriptions, images, prices, and specifications on this Website are accurate and up to date. However, we do not warrant that such information is completely free from errors or omissions.
1.2 Product images are for reference purposes only. Actual items may vary slightly due to manufacturing processes, material batches, or customization requirements.
1.3 All Products are adult items intended solely for use by individuals aged 18 years or older (or the legal age of majority in your jurisdiction).
1.4 Customized orders (including specific appearance, materials, measurements, or other special requests) must be confirmed before production begins. Once production has commenced, no changes, cancellations, or refunds will be accepted.

2. Pricing and Payment

2.1 All prices are listed on the Website and are subject to change without prior notice. Prices may be displayed in different currencies depending on your location.
2.2 We accept payment via credit card, PayPal, bank transfer, and other approved payment methods.
2.3 Orders must be paid in full within the specified timeframe; otherwise, the order may be canceled.
2.4 Prices do not include customs duties, import taxes, or other charges imposed by the destination country or region. These costs are the responsibility of the buyer.

3. Shipping and Delivery

3.1 We ship globally, subject to legal restrictions in certain countries or regions.
3.2 Order processing typically takes 1–5 business days. Customized items may require additional time.
3.3 Delivery times vary depending on destination, shipping method, and customs clearance. Any estimated delivery dates are for reference only.
3.4 The buyer is responsible for providing accurate and complete shipping information. Any delays or additional costs caused by incorrect details will be borne by the buyer.
3.5 Customs clearance is the buyer’s responsibility. We will provide necessary documentation to assist with clearance but cannot be held liable for delays caused by customs authorities.

4. Returns and Exchanges

4.1 Due to the intimate and hygienic nature of sex dolls, we do not accept returns or exchanges unless the item is damaged during transit or the wrong product is delivered.
4.2 If your order arrives with manufacturing defects or shipping damage, you must contact our customer service within 48 hours of receipt, providing clear photographic or video evidence.
4.3 Once your claim is verified, we will arrange for a replacement or another appropriate solution.
4.4 Customized products cannot be canceled, returned, or exchanged for non-defective reasons.

5. User Responsibilities and Compliance

5.1 You are responsible for ensuring that purchasing and possessing our Products is legal in your country, state, or region.
5.2 Persons under the legal age of majority are strictly prohibited from accessing, registering, or purchasing from this Website.
5.3 You must not use our Products for any illegal, non-consensual, or harmful activities.
5.4 Any legal consequences arising from violations of local laws are solely your responsibility.

6. Disclaimer

6.1 We are not liable for damages or injuries caused by improper use, inadequate maintenance, or failure to follow the provided instructions.
6.2 We do not guarantee exact delivery dates due to factors beyond our control, including but not limited to natural disasters, pandemics, strikes, or customs delays.
6.3 We are not responsible for the content or policies of third-party websites linked from our Website.

7. Intellectual Property

7.1 All content on the Website, including text, images, videos, trademarks, logos, and designs, is protected by copyright and other intellectual property laws.
7.2 No part of the Website may be copied, reproduced, distributed, modified, or used for commercial purposes without our prior written consent.

8. Amendments to Terms

8.1 We reserve the right to update, modify, or replace these Terms at any time without prior notice. Updated versions will be posted on the Website.
8.2 Your continued use of the Website after any changes constitutes your acceptance of the revised Terms.